At getyourprinter.online, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, we're here to help.
1. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- The item was received damaged or defective.
- The wrong product was delivered.
- The product does not match the description provided on the website.
Note: Refund requests must be made within 7 days of receiving your order.
2. Non-Refundable Items
We do not offer refunds for:
- Opened or used printers unless faulty.
- Printer cartridges or consumables once opened.
- Change of mind or buyer’s remorse.
3. How to Request a Refund
To initiate a refund, please follow these steps:
- Email our support team at support@getyourprinter.online with your order number and reason for the refund.
- Include clear photos or videos showing the issue, if applicable.
- Wait for our response within 2–3 business days with instructions on next steps.
4. Return Shipping
If the return is approved:
- You may be responsible for return shipping unless the item was damaged or incorrect.
- Items must be returned in original packaging with all accessories.
5. Refund Processing
Once your return is received and inspected, we will notify you of the refund approval status. If approved, your refund will be processed within 5–7 business days via your original payment method.
6. Late or Missing Refunds
If you haven’t received a refund after the stated time:
- Check your bank account again.
- Contact your credit card company—it may take some time before your refund is officially posted.
- If you’ve done all of this and still haven’t received your refund, contact us at support@getyourprinter.online.
7. Contact Us
If you have any questions regarding our Refund Policy, please contact us:
- Email: info@getyourprinter.online
- Contact Page: Contact Us